Our Delivery page explains how we ensure instant digital delivery at MS Product Keys for every order.

The product you have purchased is a digital product and the product shall be delivered via email.  The product purchased is provided to Customers in an electronic format as a downloadable product via a link. In addition product keys to activate the product shall be sent to the Customer by e-mail.

How do I receive my Product Key?

We provide your product key in a text format sent via email, after your order confirmation, and we also send this direct to the email provided during checkout, is your responsibility to ensure the email is correct and deliberate attempt to falsify emails and any action identified as fraudulent will result in the suspension of your order and account. To identify your true identity and to match the order details, we may have to ask for proof of ID and prove that the purchase was done with the account that belongs to you and you have control over it.  We may request to send additional information to identify you and any information to confirm the payment transaction, should we identify any fraudulent behavior your order will be suspended and reported to relevant authorities.

How quickly Can I receive my product key?

Our digital delivery system allows for the instant and automatic allocation of your Product Key. Once the customer makes payment (and passes any fraud checks) the Product Key will be provided to their email account. This ensures delivery of the product key within minutes, at any time of the day, please check all your details are correct and your spam/ junk folder

What is a Product Key?

A Product Key is the serial number or product code that activates a product. This is usually a combination of numbers and letters.

Installation and/or Activation Issues

Our support team is ready to help with any issues you have with your purchased Product Key, therefore before actioning a request for a refund we endeavor to resolve any issues with you.

During this process, we reserve the right to resolve the matter first, and request digital images, such as a screenshot of the code being entered and the error encountered to help us investigate the issue.

In some cases, we may need to use remote-based access and support software, such as Teams or Any Desk to fully resolve your issue.

Refunds and/or replacements will only be issued in cases where we have been allowed access to fully investigate and are unsolvable.

We always reserve the right to apply our discretion .

Digital Delivery 

Online selling for Digital services, once you receive the product via email (download) you are bound by our terms and conditions, and the Online distance selling for Digital services, you are aware that you will waive your 14-day right to cancel.  As we offer digital products, we are unable to know the identity of the person who redeems the code. For each order placed, we track the delivery of the Product Key and store vital details of when the code has been viewed by the customer, including the date, time, and IP address. All of our Product Keys are guaranteed and checked.

Error Code Issues

Coupon discount codes error, or redemption code or voucher code errors must be reported within 24 hours of purchase, we are unable to offer replacements once this time has passed.

License usage

The license is attached to your hardware if your device where you have installed the license is lost or stolen; or If a user make changes to their device hardware for example such as removing the hard drive or the Motherboard your license will be lost and will you need to buy a new one.

If you don’t make any changes to your device hardware as outlined above the license will last a lifetime.

For fast and secure software delivery, choose MS Product Keys—your trusted source for digital licenses.